Eywa collabore directement avec les communautés locales au Burkina Faso, au Maroc, au Kenya, en Sardaigne et en Campanie pour récolter de manière durable des ingrédients actifs naturels, en respectant les traditions locales et en valorisant les compétences locales.

Eywa utilise des ingrédients provenant de régions spécifiques telles que les dattes du désert et d'autres plantes locales, sélectionnées pour leur efficacité et leur durabilité environnementale

Thank you for contacting us. We respond within 48 hours, excluding weekends and public holidays. The quality of customer service is very important to us, we do our best to respond as quickly as possible.

We deliver to Canada, United States, India, Japan, Korea, Saudi Arabia, Singapore, United Arab Emirates, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, United Kingdom and Australia.

You can access your order tracking in several ways: By going to your personal space in "My Account," then clicking on "Order History" and finally on "Order Details." By clicking here and entering your order number, billing postal code, and email.

Your order number can be found on your order confirmation email. You can also find it by logging into your customer account and going to your order history.

It takes between 3 and 6 working days to receive your order. This includes the preparation of the order as well as its transportation. Please note that specific situations and promotions, such as periods like Mother's Day, Christmas, Black Friday, and sales, can extend these delays. You can track your order at any time by clicking here  and entering your order number, billing postal code, and email.

It takes between 3 and 6 working days from the first working day following your order. If you placed your order on a Saturday, it will take 3 to 6 days starting from Monday, inclusive. Please note that some exceptional situations and key promotional periods can extend these delays. You can track your order at any time by clicking here and entering your
order number, billing postal code, and email.

Orders arrive very quickly in the hands of our order pickers and cannot be cancelled or modified. This allows you to receive your products as quickly as possible! However, you can place another order and return the mistaken one for free. If you need to return an order, please view Returns Policy and Procedure.

Orders arrive very quickly in the hands of our order pickers, but we will always try to do our best to satisfy your request. Please write to us as soon as possible at info@eywabeauty.com so that we can make the necessary arrangements. If we are unable to respond in time, we can agree on the best solution together.

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

Once we have received your package, the refund is effective within 14 days.

You can make your return within 30 days. Please take into account that for your parcel to be returned to us can take longer during specific periods.

You have the option to select up to 1 sample of your choice per order; directly in your cart by clicking on "Select a free sample." We are also delighted to regularly offer you exclusive deals. You can check the current offers on our dedicated offers page. Feel free to subscribe to our newsletter at the bottom of this page to receive offers and brand news by email. Please note that, for ecological reasons, we give our customers the option to choose whether they want samples in their order. Unfortunately, if you didn't select any during your order, we cannot add them for ecological reasons. It would be a shame to send you a sample you wouldn't use. Furthermore, we are unable to
send you samples without a purchase.

You can find all our current offers on our dedicated offers page. Feel free to subscribe to our newsletter at the bottom of this page to receive exclusive offers and brand news in advance.

If your offer works with a promotional code, simply add it to your basket by clicking on "Add a promotional code" and then click on "Apply". If your offer does not work with a promotional code, you must meet the conditions of the offer and it will automatically be applied in your basket.

To use your promotional code, you must add it to your basket by clicking on "Add a promotional code" and then clicking on "Apply".

Unfortunately, we cannot apply a promotional code retroactively, as the order is already with our order pickers. However, regarding the welcome offer, it remains valid as long as it has not been used. You will be able to take advantage of it on your next order!

This depends on the conditions of the offer. Please refer to the legal notice on our offer page or at the bottom of the email indicating the promotion. If the legal notice indicates that the two promotional codes are cumulative but it does not work in your shopping cart, it may be a bug and we apologize for that. You can contact us at info@eywabeauty.com or via the contact form and we will deal with your request as soon as possible.

There are several problems that can be linked to a promotional code not working properly, below are some tips that may help:

1 - Check the spelling of your promotional code, sometimes a space or a typo can make an offer not work.

2 - Check the terms and conditions of the offer in the legal disclaimer on our offer page or at the bottom of the email indicating the promotional code. The terms and conditions of the offer must be completed in your shopping cart for the promotion to apply.

3 - Check that you do not already have a promotional code applied. If a promotional code is already applied and cannot be combined with another offer, this may prevent the offer from working properly. If the problem persists, please contact us at info@eywabeauty.com or via the contact form so that we can help you as soon as possible.

We would be delighted to help you. We can be reached by email at info@eywabeauty.com or via the contact form right here.

We are sorry to hear that you have encountered a problem with one of our products. Please contact us at contact@fresh.com or via the contact form right here.

Eywa does not test our products or the ingredients used in our products on animals. We are deeply committed to the elimination of animal testing and we are actively working on the development, validation and acceptance of alternative methods to animal testing.

Eywa products are a fusion of natural ingredients, time-honored rituals, and modern science, offering a unique sensorial experience with undeniable results. Inspired by nature, fresh fuses the power of natural ingredients with science to deliver products that are technologically advanced, safe, and efficacious for consumers.

The safety of our products is our top priority. The safety assessment of a cosmetic product takes into account the safety of the ingredients it contains regardless of their source. In fact, whether ingredients are naturally derived or man-made has no impact on their safety. What is more important is how much of the ingredient is used and how it is used in the formula.

Whenever possible, we use natural ingredients of the highest quality. In order to create products delivering the highest levels of safety and performance, when no reliable or effective natural ingredient is available we use a synthetic derivative.

Eywa is committed to providing products of high and consistent quality. Accordingly, the products developed must comply with all worldwide regulations and with the most stringent requirements of quality, traceability, and safety.

As long as they are not opened, all Fresh products should be in good condition for 3 years. After opening, we recommend you using the products within the period specified on the container or packaging box (6M / 12M / 24M means 6 months / 12 months / 24 months). Thank you.

You can order by credit card. We also offer payment facilities such as Paypal. 

It is possible that you have not yet created an account with us, even if you have already placed an order online. All you have to do is create your account (it takes less than a minute). To do so, you can click on the "My account" tab in the top right-hand corner and then click on "Create an account".

You can find all the information regarding the management of personal data in our Privacy Policy.